Privacy Policy

At Mgels, we respect your privacy and are committed to protecting your personal data. This privacy policy will explain how we handle your personal data, how it is collected, stored, and used, and your rights in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

1. Who We Are

Mgels operates under the domain www.mgels.com. Our contact information is:

Email: info@mgels.com
Phone: +31623240557

2. What Data We Collect

We collect the following personal data when you interact with our website:

Personal identification information: Name, email address, phone number, delivery address, billing address, and payment details.
Purchase history: Details of products you have bought from us.
Technical data: IP address, browser type, browsing actions, and website usage.
Communication preferences: Information about your preferences regarding marketing and communication.

3. How We Collect Your Data

We collect data through:

Website usage: Automatically when you use our website (e.g., IP address, browser type).
Order process: When you place an order, we collect personal and payment details.
Forms: Through registration, sign-up forms, and newsletter subscriptions.
Cookies: See our cookie policy below for more information on how we use cookies.

4. Why We Collect Your Data

We collect and process your personal data for the following purposes:

Order processing: To process, deliver, and manage your orders.
Communication: To respond to your inquiries, provide customer support, and send service-related messages (e.g., order confirmation).
Marketing purposes: If you have consented, we use your data to send newsletters, promotional offers, or relevant content.
Website improvement: To analyze website usage and improve our services.
Legal compliance: To comply with legal obligations (e.g., tax reporting or fraud prevention).

5. Legal Basis for Processing Data

We only collect and process your data when we have a valid legal basis:

Contract: Processing is necessary to fulfill our contractual obligations (e.g., processing your orders).
Consent: Where you have given explicit consent (e.g., signing up for newsletters).
Legal obligations: To comply with legal requirements (e.g., record-keeping).
Legitimate interest: Processing based on legitimate business interests (e.g., website security, marketing analysis).

6. How We Store and Protect Your Data

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

Secure servers: All personal data is stored on secure servers with encryption.
Data encryption: Sensitive information such as payment details are encrypted using SSL (Secure Socket Layer) technology.
Access control: Only authorized personnel have access to your data.
Regular security updates: We update our systems and technology regularly to ensure the highest level of protection.

7. How Long We Keep Your Data

We retain your personal data for as long as is necessary for the purposes outlined in this privacy policy, including any legal, accounting, or reporting requirements. The criteria used to determine the retention period include:

Legal requirements: We keep records to comply with legal obligations.
Business needs: We keep data for as long as necessary for our business purposes (e.g., order history). Once your data is no longer required, it will be securely deleted or anonymized.

8. Sharing Your Data

We will not sell, trade, or lease your personal data to third parties. However, we may share your data with trusted service providers for the following reasons:

Payment processors: To process payments and transactions.
Shipping companies: To deliver your orders.
Marketing platforms: To send you newsletters and promotional content if you have consented.
Legal authorities: When required by law or to protect our legal rights.

All third parties that process personal data on our behalf are required to comply with our data protection policies and ensure your data is protected.

9. Your Data Protection Rights

As an EU or Dutch resident, you have the following rights regarding your personal data:

Right to access: You have the right to request copies of your personal data.
Right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to erasure: You have the right to request that we delete your personal data under certain conditions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to data portability: You have the right to request that we transfer your data to another organization, or directly to you, under certain conditions.
Right to object: You have the right to object to our processing of your personal data in certain circumstances.
Right to withdraw consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@mgels.com.

10. How We Use Cookies

Cookies are small data files placed on your device to help improve your experience on our website. We use the following types of cookies:

Necessary cookies: These cookies are essential for the operation of our website (e.g., shopping cart).
Analytics cookies: We use these to collect information on how visitors use our website, helping us to improve user experience.
Marketing cookies: These are used to deliver relevant advertisements and promotional content.

You can manage your cookie preferences through your browser settings. For more information on cookies, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will notify you by updating the “last updated” date at the bottom of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you an email notification).

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Contact Information:

Email: info@mgels.com
Phone: +31623240557

Last updated: 01-09-2024